Call Center Operator

The following articles contain the basic information about the connection of the call center program and a user database that can store a lot of information about the customers, and other topics that are the main part of a call center, like handling a telephone device.

  1. Controlling a physical telephone from the PC
  2. Detect incoming phone call and display information based on caller id
  3. Automated database information retrieval on phone ring / phone dial
  4. Caller identification of outgoing calls based on Dialed number
  5. Caller authorization using DTMF pin codes
  6. Call information logging into a database

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