Call Center Development

Learn just how easy it is to build a complex call center with the help of Ozeki VoIP SIP SDK. Ozeki SIP SDK opens the door for next generation VoIP solution development, while it has radically simplified the task of building complex call centers and further VoIP applications.

Due to its outstanding flexibility, Ozeki VoIP SIP SDK gives you the opportunity to build a call center that can be integrated easily with a wide range of hardware and software (IVR servers, media servers, CRM, HR database, etc.).

In order to start building your own call center, just follow the pages below. They share detailed information required for call center development. You will learn how to realize ACD, call management, handle operators, automation and further advanced features.

  1. How to build a call center server

    This guide provides you an easy-to-understand example project to demonstrate how to create a call center server. Learn more...

  2. Automatic Call Distribution

    This page presents all about the automatic call distribution techniques, and the rules and methods that can be used in call routing. Learn more...

  3. Manager

    Find out how to manage your call center by listening in the calls and monitoring the events and activites. Learn more...

  4. Operator

    This section provides you a brief introduction about the connection of the call center program and your user database. Learn more...

  5. Automation

    This example presents how to automate certain tasks in your call center to make your system more effective. Learn more...

  1. Multi-site call center

    Get more information about multi-site call centers that are usually seperated from each other and used for different purposes. Learn more...

  2. Remote call center agents

    Take a look at this guide to find out how to connect remote call center operators to your call center through the Internet. Learn more...

  3. Secure tunneling

    This guide explains how to connect remote call center client to the server through a secure connection. Learn more...

  4. Facebook webphones

    Learn how to implement a VoIP-based Facebook webphone to get into contact with your customers through the social media. Learn more...

  5. Web page integration

    Find out how to reach your call center from any website, such as Joomla, Drupal, Wordpress, HTML, etc. Learn more...

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