- Introduction
- VoIP Technology
- Ozeki VoIP SDK
- Developers Guide
- Softphone Development
- Webphone Development
- Voice Recording
- IVR Development
- PBX Development
- Call Center Development
- Build a call center server
- Automatic call distribution
- Introduction to routing
- Call distribution system
- Skill Based Routing
- Call queues
- Callback requests
- SIP presence in routing
- Manager
- Operator
- Automation
- Multi-site call center
- Remote call center agents
- Secure tunneling
- Facebook webphones
- Web page integration
- VoIP CRM Integration
- Alert systems
- IP Camera
- Mobile phones and platforms
- Billing
- Tutorial
- Appendix
- FAQ
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Ozeki VOIP SIP SDK
Automatic Call Distribution
When you use Ozeki VoIP SIP SDK to setup a call center, automatic call distribution feature becomes available. The following articles provide all information about automatic call distribution techniques, and the rules and methods that can be used in call routing.
The basic role of a call center server is call distribution that means it transfers the call to certain call center clients where human operators can answer the callers' questions. This call distribution is automatic and can be implemented in different ways according to call routing rules defined in the server program.
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Introduction to Automatic call distribution / call routing
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Building a simple call distribution system for inbound calls
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SBR: Building a simple skill based routing engine
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How to create and manage call queues
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Implementing callback requests in call queues
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Using SIP presence and availability in call routing
More information
- Voip call center server
- Voip call center manager
- Call Center Operator
- Call center automation
- Voip multi-site call center
- Remote voip call center agent
- Voip secure tunnel
- Call center facebook integration
- Call center web integration
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