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IVR systems

This article is a brief introduction about Interactive Voice Response systems in relation with Ozeki VoIP SIP SDK. After reading this topic you will be familiar with the meaning and main functions of IVR systems and the development requirements. You will also notice that IVR development is a really simple and fast task if you use Ozeki VoIP SIP SDK.

What does Interactive Voice Response mean

IVR - short for Interactive Voice Response - is a technology that automates interactions with telephone callers. It makes communication able between computers and phones. The most common way for a phone to communicate with a computer is through the tones generated by each key on the telephone keypad. These are known as dual-tone multi-frequency (DTMF) signals. More advanced IVR systems include speech-recognition software that allows a caller to communicate with a computer using simple voice commands.


Figure 1 - VoIP IVR Systems

IVR (Figure 1) allows customers to interact with a companys host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue.

The use of IVR and voice automation enables a company to improve its customer service and lower its costs. Because of the process being automatic, there is no need to hire call center staff (which can lower the costs), although advanced IVR systems have the possibility of forwarding calls to human operators. In case the caller does not find the information they need, or requires further assistance, the call can then be transferred to an agent.

IVR platforms are the "server and operating system" hardware and software platforms on which IVR solutions run. IVR applications are programs that control and respond to calls on the IVR platform. IVR applications can either be developed by an enterprise, by an IVR development shop, or by companies that offer canned IVR applications. With Ozeki VoIP SIP SDK you can develop the best IVR solution fitting to your company's needs.

IVR implementation

Choosing Ozeki VoIP SIP SDK is the best and simplest way for IVR development. The SDK provides all the neccessary tools and background support for your purposes, so you can create fully customized IVR systems with even basic programming knowledge.

Examples on IVR implementation:

Summary

After reading through this topic and the mentioned pages, you should be familiar with IVR development in C#, using Ozeki VoIP SIP SDK. You could also notice, developing softphones and PBXes with the SDK is really simple and fast, since the SDK provides the background support, necessary for these purposes.

If you have any questions or need assistance, please contact us at info@voip-sip-sdk.com

Select a suitable Ozeki VoIP SIP SDK license for your project at: Pricing and licensing information

Related Pages

As you are now familiar with all the terms concerning this topic, now it is time to take a step further and explore what other extraordinary solution Ozeki VoIP SIP SDK can provide to you.

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