High performance VoIP SDK for .Net developers

VoIP SIP SDK

Ozeki VoIP SDK - Product Guide

Manager ContentsControlling physical telephone from the PC
Product information / Online manual / Developers Guide / Call Center Development / Operator

Developers Guide

Online manual
Introduction
VoIP Technology
Ozeki VoIP SDK
Developers Guide
Softphone Development
Webphone Development
Voice Recording
IVR Development
PBX Development
Call Center Development
How to build a simple call center server
Automatic Call Distribution
Manager
Operator
Controlling physical telephone from the PC
Detecting incoming calls
Database handling
Caller identification
Caller authorization using DTMF pin codes
Call information logging
Automation
Multi-site call center
Remote call center agents
Secure tunneling
Facebook webphones
Web page integration
VoIP CRM Integration
Mobile phones and platforms
Billing
Further VoIP SIP SDK Example Programs
Appendix
Ozeki VoIP Training
Softphone GUI
FAQ

Call Center Operator

The following articles contain the basic information about the connection of the call center program and a user database that can store a lot of information about the customers, and other topics that are the main part of a call center, like handling a telephone device.

BEGINNER
Getting started
Downloading VoIP SIP SDK
Installation steps
PBX configuration
Examples

INTERMEDIATE
VoIP technology walkthrough
Softphone development
Webphone development
Mobile development
Voice recording

ADVANCED
IVR development
Call center development
VoIP CRM integration
VoIP PBX development
Billing

GETTING AROUND
Sitemap
Search the manual
API documentation
FAQ
Appendix

COMMERCIAL
Buy now!
Licensing
Support terms
Product activation
License holder benefits