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Call Center Manager

The call center manager is a person who can control and review the call center operations and who can also take over calls if it is necessary. In an automated call center system the work of the call center manager should be supported by the call center implementation, basically on the server side.

The following articles give a short introduction to the work of a call center manager and show how a call center program can provide the implementation background for a manger to do their work.

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