This article is a brief introduction about secure tunneling for call center agent connection
in relation with Ozeki VoIP SIP SDK. After reading through this page you will be fully
familiar with all the essential terms concerning secure tunneling and what
you will need for creating your own solution using Ozeki VoIP SIP SDK.
In the voice over IP model call centers are usually software solution, even on the client side,
however, they can use physical phones as well. As a software solution can be used from any
places on a computer, the call center agents need no longer to be in the same room, or building for that matter.
The remote call center clients can connect to the call center server with a secure connection
that allows the clients to use the server's services and to access the user databases, and
there is no risk that a third-party listens into the calls or sniffs information about the customers.
In case of an inside call center client that runs on the company LAN the company firewall secures
the connection, but in case of a remote client there is the need for some other security settings and
this is when VoIP tunneling comes in.
VoIP tunneling provides a VoIP connection with the basic security measures that are
needed to set for the sake of the company and the customers.
Ozeki VoIP SIP SDK provides the support for call center development, you only need
to call the proper method that performs the operations you need.
This article introduced you the basic knowledge about secure tunneling for connecting call center agents to a call center
and showed how Ozeki VoIP SIP SDK can help you to fulfill your wishes about this topic.
If you have read through this page carefully, you already have all the knowledge you need to start on your own solution.
As you are now familiar with all the terms concerning this topic, now it is time to take a
step further and explore what other extraordinary solution Ozeki VoIP SIP SDK can provide to you.