Automated information query solutions

This article is a brief introduction about IVR database integration in relation with Ozeki VoIP SIP SDK. After reading through this page you will be fully familiar with all the essential terms concerning IVR databases and what you will need for creating your own solution using Ozeki VoIP SIP SDK.

voip ivr database integration
Figure 1 - VoIP IVR database integration

IVR database integration

The IVR (Interactive Voice Response) system is a software solution that supports the communication of the companies. In many cases the company customers call for help for problems that can be solved with the same, automatic answer. In these cases there is no need to talk to a human employee, an therefore the company's human resources can be used more effectively.

The IVR tree usually uses a database as a background. This means that the navigation information is stored in database tables. This way, by modifying the database, you can change the information played during the current call and the menu items which can be controlled with DMTF signals. So the IVR can be easily configured and customized, for example from a website.

The following program code uses the background support of Ozeki VoIP SIP SDK, therefore you will need to download and install the SDK on your computer before starting to use the program code. You will also need to have Visual Studio 2010 or compatible IDE and .NET Framework installed on your system, as the program code below is written in C# language.

Ozeki VoIP SIP SDK provides all the support for IVR system implementation, you only have to call the methods you need.

Training guides, simple examples

If you would like to visit the detailed developer documentations, you can learn much more from the Ozeki VoIP SIP SDK Training: How to create IVR with database integration lecture.

This article introduced you the basic knowledge about IVR database integration and showed how Ozeki VoIP SIP SDK can help you to fulfill your wishes about this topic. If you have read through this page carefully, you already have all the knowledge you need to start on your own solution.

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