Call centers are centralized offices that are used to receive and
transmit great numbers of telephone requests. Call centers are employed
by companies to administer customer information requests and product support
inquiries. They also allow to make outgoing calls for the purpose of
telemarketing, product services or debt collection.
Ozeki VoIP SIP SDK provides first-rate technology and background for creating call centers.
Learn How to build call center with Ozeki SIP SDK.
A call center server's task is to redirect your calling customers to the appropriate
department. Such server is almost like a receptionist
who transfers calls to the proper lines inside an institution. Some call center servers
are able to do this routing automatically, based on various defined combinations
using callers’ profiles or other information. Beside this call processing that follows
predefined rules, a call center server can register and analyze the incoming
and outgoing calls using the information in various purposes. More...
A call center server's task is to redirect your calling customers to
the department that is best equipped to satisfy their needs. With Ozeki
VoIP SIP SDK you can effectively build a call center server:
Call center server development with Ozeki SIP SDK.