Ozeki VoIP SDK - Product Guide
Did you know?This SDK was used to build:
Ozeki Phone System XE - VoIP PBX Software for Developers Which is a high performance PBX system supporting Mobile and Desktop phones.
It was also used to create Ozeki 3D VoIP softphone. A cool SIP client that allows 3D Video calls.
Call Center Manager
The call center manager is a person who can control and review the call center operations and who can also take over calls if it is necessary. In an automated call center system the work of the call center manager should be supported by the call center implementation, basically on the server side.
The following articles give a short introduction to the work of a call center manager and show how a call center program can provide the implementation background for a manger to do their work.